FAQ

Questions we get
asked twice.

Pricing, AI, security, migration, support. If something here is wrong or out of date, email us — we'll fix it.

Pricing

Is there a free plan?

Yes — a Free plan: one user, free forever, with 200 AI credits a month so you can feel the AI work. Paid plans add your team; right now we onboard them with a quick setup call, and there's a 30-day money-back guarantee.

Do I pay per user?

Each plan includes 3, 5, or 10 users. Beyond that, extra users are ₹499–999 / $19–59 per user a month — a fraction of what per-seat CRMs charge.

How long does the launch price last?

The 33% launch discount runs for the first 200 customers or until 2026-09-30, whichever comes first. Sign up before then and your rate is locked for 12 months — 24 if you pay annually.

What if I outgrow Launch?

Upgrade to Grow or Scale mid-cycle. Pro-rated. Your data carries over instantly. Add module packages and extra users without switching plans.

Annual discount?

Yes — annual billing is 10× the monthly price, so you get 2 months free on every plan.

Money-back guarantee?

30 days, no questions. If we're not the right fit, you get a refund.

Custom contracts?

For Scale customers with 50+ users we'll do annual MSAs and custom SLAs.

AI

Can I bring my own AI keys?

Yes. Configurable at /admin/configuration. Your usage doesn't count against plan AI limits, and you pay the provider directly. Zero markup.

Which AI providers are supported?

Groq, Anthropic, OpenAI, OpenRouter, Mistral. Multi-provider routing with fallback — if one is down, we route to the next.

What does AI typically cost?

An SMB tenant typically spends $30–80/month on AI through BoldReach. Compare to "premium AI" plans on HubSpot or Salesforce that hide $5,000–15,000/year in seat upgrades.

Can I turn AI off per feature?

Yes. The cost dashboard at /admin/ai-usage lets you toggle each AI feature individually.

Security

Where is my data stored?

AWS, Postgres with row-level security. EU subprocessors listed at /trust. India + EU + US data residency options for Scale.

SOC 2?

Type II audit in 2026. We won't fake-claim it before then.

SSO?

SAML / OIDC included on Scale, alongside audit log, approvals, and an SLA.

On-premise?

No. Cloud-only. We removed the on-prem claim because we don't ship it.

GDPR / DPDP?

GDPR-aware (DPA available). India DPDP-compliant. Data-export endpoint live.

Migration

Will my data import?

CSV / Excel / API import for Account, Contact, Deal, Activity. We've migrated from HubSpot, Pipedrive, Zoho, spreadsheets.

How long does migration take?

A 10-rep team typically migrates in 1-3 days. Larger teams 1-2 weeks.

Do you help with migration?

Migration & onboarding is a one-time ₹9,999 / $499 service where we do the data move and setup for you. Prefer to self-serve? Follow our documented CSV / API import flow for free.

What about my integrations?

We have webhooks + a free public REST API. If your tool isn't pre-integrated, you can wire it up in an afternoon.

Team & support

Where are you based?

A small team in 7 timezones. Real humans answer support — including the founder.

Who answers support?

Email + Slack support. Founder is on the channel for Scale customers.

WhatsApp / phone support?

WhatsApp number in the footer. We answer.

Still got questions?

Email a real human.